TERMS AND CONDITIONS FOR TICKET BUYERS
1. Introduction
1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement between Ivii Limited, a company incorporated and registered in England and Wales with company number 11431900 and registered office at Unity House, Westwood Park, Wigan (“Ivii”, “we”, “us” or “our”), and each person who accesses or uses the GatePlug website and all related sites, services and applications offered by Ivii (together, the “Website”) including, without limitation, ticket buyers (“Customers”).
1.2 By accessing the Website, creating an account, purchasing tickets, or otherwise using any of the services provided via the Website (the “Services”), you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or the Services.
1.3 Ivii may act as a platform provider and, in certain cases, as payment or collection agent for event organisers who list events on the Website (“Event Organisers”). Unless expressly stated otherwise, your contract of ticket sale is with the relevant Event Organiser and Ivii provides the Services to facilitate that sale.
2. Definitions and Interpretation
2.1 In these Terms, the following expressions have the meanings set out below:
2.1.1 “Accept” means to register for an account or to use the Services, thereby agreeing to be bound by these Terms.
2.1.2 “Content” means any text, data, information, software, images, photographs, video, audio, graphics and other material made available on or through the Website or Services.
2.1.3 “Event” means a performance, occasion, venue-based activity or other event for which tickets are listed for sale on the Website by an Event Organiser.
2.1.4 “Personal Data” has the meaning given in applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”).
2.1.5 “Ticket” means a digital credential or other admission right purchased or issued via the Website granting a Customer entry to an Event.
2.1.6 “User” means any person or entity who accesses the Website or uses the Services, including Customers.
2.1.7 “User Equipment” means the hardware, software, telecommunications and internet access required for a User to access the Website or Services.
2.2 In these Terms, words in the singular include the plural and vice versa; references to one gender include all genders; references to a person include an individual, company or unincorporated body.
2.3 References to “including”, “include” or similar expressions are illustrative and do not limit the sense of the preceding words.
2.4 Headings are for convenience only and do not affect interpretation.
2.5 References to “writing” or “written” include email.
3. Term and Variation
3.1 These Terms take effect from the earlier of your first access to the Website and your first use of the Services and continue in force until terminated in accordance with these Terms.
3.2 Ivii may amend these Terms at any time. Changes shall be effective upon posting the updated Terms on the Website. Continued use of the Services following any change constitutes acceptance of the updated Terms.
3.3 If any change materially affects a purchase already made, Ivii will apply the Terms in force at the time of that purchase to that transaction, unless a change is required by law.
4. Accounts, Security and Acceptable Use
4.1 Users must be at least eighteen (18) years of age or the legal age of majority in their jurisdiction to create an account or purchase tickets.
4.2 Users must provide accurate, complete and current information when creating an account and must promptly update such information as necessary.
4.3 Users are responsible for maintaining the confidentiality and security of their login credentials. Any use of the Services under a User’s credentials is deemed to be by that User. Users must notify Ivii immediately using the support contact details published on the Website if they suspect unauthorised access or misuse.
4.4 Users must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Website or Services, nor introduce malware, viruses, worms, trojans or other potentially destructive programs or code.
4.5 Users must not use bots, scrapers, automated scripts or similar methods to access or interfere with the Website, nor engage in behaviour that disrupts, damages or impairs the Services or the experience of other users.
4.6 Ivii may suspend, restrict or terminate any account or access to the Services where Ivii reasonably believes there has been a breach of these Terms, unlawful activity, fraud or risk to the integrity or security of the Services.
5. Role of Ivii; Event Organisers
5.1 Unless expressly stated otherwise, Ivii provides the Services as a platform provider facilitating ticket listing, discovery and purchase. The contract for the sale and supply of Tickets is between the Customer and the Event Organiser.
5.2 Payments are processed by third-party payment service providers. Funds may be collected into Ivii’s designated accounts as agent for the relevant Event Organiser before settlement.
5.3 Event Organisers remain responsible for the Event, including compliance with applicable laws, licensing, health and safety, age restrictions, admission policies and Event changes or cancellations.
6. Ticket Sales, Delivery and Admission
6.1 A Ticket order is an offer by the Customer to purchase Tickets. Acceptance occurs only when the order is confirmed by the Website and payment is successfully processed.
6.2 Tickets are delivered digitally, typically by unique QR code or other electronic credential. Delivery is deemed to occur when the Ticket becomes accessible to the Customer via the Website or by email.
6.3 The Customer is responsible for ensuring that User Equipment can receive digital delivery and for safeguarding Tickets and QR codes from unauthorised use, copying or disclosure. Lost, stolen or damaged Tickets may not be replaced.
6.4 Admission to the Event is subject to the Event Organiser’s and the venue’s terms, policies and conditions of entry. The Customer must comply with all such terms, including but not limited to ID checks, age restrictions, prohibited items, behaviour standards and health and safety rules.
6.5 The Event Organiser and venue may refuse admission or eject a Customer for valid reasons in accordance with applicable policies and law. Ivii is not liable for such decisions.
7. Refunds
7.1 Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled or the Customer is refused entry whilst complying with all Event and venue terms and conditions. This is the default refund policy for all Events. However, certain Event Organisers may publish additional or alternative refund terms on the relevant Event page. Where such terms are expressly stated by the Event Organiser at the time of purchase, those terms shall apply in addition to or in place of this default policy, and the Customer agrees to be bound by them. For the avoidance of doubt, booking fees and any delivery, handling or administrative fees are non-refundable in all circumstances, including where an Event is cancelled or an Event Organiser provides a discretionary refund of the ticket price. This reflects irrecoverable costs incurred in processing payments and administering transactions.
7.2 If an Event is cancelled, the Customer will be offered either Tickets to a rescheduled Event, subject to availability and up to the face value of the original Tickets, or, if the Customer is unable to attend the rescheduled Event or the Event is not rescheduled, a refund of the face value of the Tickets. Booking fees are not refundable in any circumstances.
7.3 Where a Customer is refused entry to an Event despite complying with all Event and venue terms and conditions, the Customer must notify Ivii in writing using the support contact details published on the Website within twenty-four hours of the Event to request a refund of the face value of the Tickets.
7.4 Event Organisers may alter, change or vary Events. Where such change makes it impossible or unreasonable for the Customer to attend, the Customer must notify Ivii in writing using the support contact details published on the Website. Any remedy will be considered in accordance with these Terms and the Event Organiser’s policies.
7.5 Ivii will not investigate or honour refund requests made directly to Event Organisers. Only written requests to Ivii in accordance with this clause 7 will be considered.
7.6 If Ivii determines that an Event Organiser has breached applicable terms, Ivii may, at its discretion, issue a refund of the face value of the Tickets to affected Customers. Booking fees are not refundable in any circumstances.
7.7 In certain cases, Ivii may release funds to Event Organisers in advance of the Event to facilitate event production or related costs. Where an Event is subsequently cancelled, the Customer acknowledges and agrees that Ivii must first recover such funds from the Event Organiser before issuing any refunds to Customers. Refunds will therefore only be processed once Ivii has successfully reclaimed the relevant monies, and Customers accept that this may result in delays outside of Ivii’s control. Ivii shall process refunds promptly following recovery of the funds.
8. Chargebacks
8.1 Initiating a chargeback or payment dispute without first contacting Ivii constitutes a breach of these Terms.
8.2 The Customer must raise any issue relating to Ticket payment, Event cancellation, refusal of entry or other dispute by contacting Ivii using the support contact details published on the Website before initiating any chargeback or dispute with a bank or payment provider.
8.3 Ivii incurs non-recoverable costs when a chargeback is initiated, regardless of outcome. By agreeing to these Terms, the Customer accepts responsibility for such costs where a chargeback is raised in breach of this clause and agrees that Ivii may recover any associated losses by lawful means.
8.4 Where a chargeback is initiated in relation to a Ticket for an Event which has not yet taken place, Ivii may immediately void the Ticket. Once a chargeback is filed, the Ticket becomes invalid and non-transferable regardless of the outcome of the dispute.
8.5 Ivii may suspend or permanently ban a Customer’s account following a chargeback, and may provide relevant information to the Event Organiser and, where appropriate, to fraud prevention services and law enforcement authorities.
8.6 Nothing in this clause 8 limits any statutory rights that cannot lawfully be excluded; however, misuse of chargeback processes in breach of these Terms may result in the consequences described in this clause.
9. Intellectual Property
9.1 All rights, title and interest in and to the Website, the Services and Ivii’s proprietary Content are owned by Ivii or its licensors. All rights are reserved.
9.2 Event Organisers and Users may upload or provide images, audio, video, text or other materials in connection with Events (“Organiser Content”). Ivii does not claim ownership of Organiser Content, but by submitting Organiser Content to the Website, the Event Organiser or User grants to Ivii a worldwide, royalty-free, non-exclusive licence to host, reproduce, display, distribute and otherwise use such Organiser Content solely for the purposes of operating, promoting and providing the Services.
9.3 Event Organisers and Users represent and warrant that they have all necessary rights, licences and permissions to upload and use any Organiser Content provided and that such Organiser Content does not infringe the rights of any third party.
9.4 Ivii is not responsible or liable for Organiser Content and reserves the right (but not the obligation) to remove any Organiser Content that it reasonably believes may infringe third-party rights, be unlawful or otherwise violate these Terms.
9.5 Users may not copy, reproduce, republish, upload, post, transmit, distribute, adapt, modify, create derivative works from or otherwise exploit any part of the Website, Services or Content (including Organiser Content) without the prior permission of the relevant rights holder.
9.6 Ivii may place branding, security features, watermarks or advertising on Tickets or within the Services. Users must not remove or interfere with such features.
10. Data Protection
10.1 Ivii processes Personal Data in accordance with applicable data protection laws, including the UK GDPR. Details of how Ivii processes Personal Data are set out in Ivii’s Privacy Notice available on the Website.
10.2 For ticket purchases, Ivii and the Event Organiser may each act as independent controllers of certain Personal Data for their respective purposes. Ivii may also act as processor or agent on behalf of Event Organisers in limited contexts.
10.3 Ivii may share Personal Data with Event Organisers to the extent necessary for Event fulfilment, customer service and safety, subject to appropriate data protection arrangements.
10.4 Personal Data will not be retained longer than necessary for the purposes for which it is processed unless a longer period is required by law. Users may exercise their rights under data protection law by contacting privacy@gateplug.com
11. User Warranties and Prohibited Conduct
11.1 Users warrant that they will comply with all applicable laws and with these Terms when using the Website and Services.
11.2 Users must not upload, transmit or otherwise make available any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of privacy, infringing, or otherwise objectionable.
11.3 Users must not obtain or attempt to obtain unauthorised access to any systems, data or accounts, nor interfere with, damage or disrupt any part of the Website, Services or related networks.
11.4 Users are responsible for protecting User Equipment from viruses, trojans and other potentially destructive programs or components.
12. Disclaimers and Limitation of Liability
12.1 The Services are provided “as is” and “as available” without warranty of any kind, whether express or implied, including without limitation implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement and availability.
12.2 Ivii is not responsible for the performance, quality, safety or conduct of any Event, for admission decisions made by venues or Event Organisers, or for Event changes or cancellations.
12.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
12.4 Subject to clause 12.3, Ivii shall not be liable for loss of profits, loss of revenue, loss of business, depletion of goodwill, loss or corruption of data, or any indirect or consequential losses.
12.5 Subject to clauses 12.3 and 12.4, Ivii’s aggregate liability to a Customer arising out of or in connection with a Ticket purchase shall not exceed the total amount paid by that Customer for the relevant Ticket(s) for the Event.
13. Force Majeure
13.1 Ivii shall not be liable for any failure to perform, or delay in performance of, any obligation under these Terms caused by events beyond its reasonable control, including acts of God, fire, flood, pandemic, epidemic, war, terrorism, civil commotion, industrial disputes, governmental action, failure of suppliers or subcontractors, failure or interruption of utilities, telecommunications or data networks, or denial-of-service attacks.
13.2 During the period in which a force majeure event continues, the affected obligations shall be suspended. Ivii will use reasonable endeavours to mitigate the effects of the force majeure event.
14. Notices and Communication
14.1 Formal notices to Ivii must be sent to Ivii Limited, Unity House, Westwood Park, Wigan, and by email to legal@gateplug.com, with a copy using the support contact details published on the Website.
14.2 Formal notices to Users may be sent to the email address associated with the User’s account or delivered via the Website.
14.3 A notice is deemed received on the day of transmission if sent by email before 5:00 p.m. UK time on a Business Day, otherwise on the next Business Day, and in the case of postal delivery, two Business Days after posting within the UK. For the purposes of this clause, “Business Day” means a day other than a Saturday, Sunday or public holiday in England.
15. Variation, Assignment and Third-Party Rights
15.1 Ivii may vary these Terms in accordance with clause 3.2.
15.2 Users may not assign, transfer, charge or deal in any other manner with any of their rights or obligations under these Terms without Ivii’s prior written consent. Ivii may assign or transfer its rights or obligations at any time.
15.3 Nothing in these Terms confers any rights on any person other than the parties to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.
16. Waiver, Severability and Entire Agreement
16.1 No failure or delay by Ivii to exercise any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.
16.2 If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable; if such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.
16.3 These Terms constitute the entire agreement between Ivii and the User regarding the Services and supersede all prior discussions, correspondence, negotiations or understandings relating to the subject matter.
17. Governing Law and Jurisdiction
17.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.
18. Contact
18.1 General support enquiries should be directed using the support contact details published on the Website.
18.2 Refunds relating to cancellations must be requested at refunds@gateplug.com in accordance with clause 7.
18.3 Privacy enquiries should be directed to privacy@gateplug.com
Last updated: 24th July 2026.
TERMS AND CONDITIONS FOR EVENT ORGANISERS
1. Introduction
These Organiser Terms and Conditions (the “Terms”) are between Ivii Limited (company no. 11431900) of Unity House, Westwood Park, Wigan (“Ivii”, “we”, “us”) and the Event Organiser (“Organiser”, “you”). These Terms govern your access to and use of the GatePlug website and related services (the “Website” and the “Services”) for listing, promoting and selling tickets and offers for events.
By creating an Organiser account or using the Services, you accept these Terms. If you do not agree, do not use the Services.
Customer Terms: Your customers are bound by separate customer terms. These Terms apply to Organisers only.
2. Definitions
Account means your Organiser account on the Website.
Additional Service Fees means fees payable by the Organiser to Ivii for optional or add-on services (for example: Early Payments processing, SMS/marketing tools, BNPL processing fees paid by Ivii to providers), but excludes customer-paid booking fees.
BNPL means any “Buy Now Pay Later” option made available to Customers.
Content means all information, images, logos, text, audio, video and other materials provided by either party.
Customer means a person who purchases or registers for tickets via the Website.
Data Protection Legislation means the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR), in each case as amended.
Early Payment means an advance payment of expected event proceeds made at Ivii’s discretion.
Event means an event listed by the Organiser on the Website.
Event End Date means the last scheduled date of the Event.
Personal Data has the meaning in the UK GDPR.
Payment Processors means our third-party payment processors, including Paystack and Stripe (as applicable by region).
Ticket Revenue means the amounts paid by Customers for tickets (face value) for an Event, excluding any customer-paid booking fees.
3. Term and variation
These Terms start when you create an Account or first use the Services and continue until terminated under clause 12.
We may vary these Terms by posting an updated version on the Website. Changes take effect on posting. Your continued use constitutes acceptance.
4. Use of the Services by Organisers
GatePlug is a self-serve platform enabling Organisers to market Events and sell tickets/offers.
To use the Services, you must be at least 18 and able to form a binding contract. If acting for a company, you confirm authority to bind that company.
You are responsible for the accuracy, legality and completeness of your Event listings and for complying with all applicable laws (including consumer law, health and safety, licensing and advertising standards).
We do not endorse or verify Event content. We may remove any listing at our discretion.
You must keep Account login details secure and notify us of any unauthorised access.
5. Agency; collection and settlement
Commercial agent. By listing an Event, you appoint Ivii as your commercial agent to conclude ticket sales with Customers and to collect Ticket Revenue on your behalf.
Processing. Payments are processed via our Payment Processors (such as Paystack or Stripe) and paid into Ivii’s accounts. Funds are not held on trust and may be commingled.
Deductions and set-off. We may deduct or set off from Ticket Revenue (or any other amounts payable to you) all sums you owe to Ivii, including Additional Service Fees, refunds, chargebacks, equipment costs, Early Payment repayments and any other liabilities.
Payout timing. Subject to these Terms, Ticket Revenue (net of deductions) will normally be available for withdrawal within 7 days after the Event End Date. We may extend this period to 14 days or longer where we reasonably require time to verify performance, process refunds/chargebacks or manage suspected fraud or risk.
No event / cancelled event. If we believe an Event did not take place, is cancelled, or is at material risk of cancellation/non-performance, we may withhold any amounts pending investigation and/or apply refunds.
6. Fees, Additional Services and Billing
Organiser pricing. Creating an Account and listing Events is free. Additional Service Fees may apply for optional services you use (for example, Early Payments processing, BNPL processing, SMS tools or other add-ons). We will disclose such fees in the dashboard or relevant product terms and may deduct them from settlements.
BNPL. Where a Customer uses BNPL, Ivii will charge the Organiser a BNPL processing fee, deducted from Ticket Revenue for the relevant transactions. If a ticket is refunded, Ivii will ensure the Customer receives the full face value of the ticket and Ivii will bear the cost of reimbursing the BNPL fees.
Early Payments. Early Payments are discretionary advances against expected Ticket Revenue. We may approve, vary, suspend or withdraw Early Payments at any time and may upgrade or downgrade tiers at our discretion. We may at any time require you to repay any Early Payment. You must repay within 14 days of our request. Sums unpaid accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (Bank of England base rate plus 8% per annum), together with all reasonable and proportionate costs and expenses actually incurred by Ivii in recovering the debt, including legal fees, court fees, debt collection agency charges and administrative costs of enforcement. We may set off any Early Payments against proceeds of any of your Events.
Withdrawal and forfeiture. You must withdraw available funds within 9 months from the Event End Date. If not withdrawn within that period, your right to those funds automatically lapses and they are forfeited to Ivii. We are not obliged to send reminders.
Taxes and VAT. You are solely responsible for determining, collecting, reporting and remitting all applicable taxes (including VAT) arising from your ticket sales and offers. Ivii is responsible for taxes on its own fees. For settlement purposes, Ivii may issue self-billed invoices on your behalf. You agree to accept such invoices for VAT purposes and to provide accurate VAT details.
Kickbacks and incentives. From time to time, Ivii may at its sole discretion agree to provide you with a rebate, cashback or other financial incentive (a "Kickback") linked to fees charged for use of the Services. Any Kickback must be expressly agreed in writing by Ivii. No Kickback will apply where an Event is cancelled or materially altered, regardless of the reason. If a Kickback has already been paid and the Event is later cancelled, you must promptly return the Kickback on request. Kickbacks are discretionary, may be withdrawn, suspended or varied by us at any time, and do not form part of the standard fee structure.
7. Equipment Hire
Scope. This section applies where Ivii agrees to loan you equipment, including but not limited to ticket scanners, screens or any other hardware provided in connection with your Event. Equipment hire is subject to availability and must be agreed in writing prior to the Event date.
Your responsibilities. From the moment equipment is delivered or collected, you are solely responsible for its safe use, security and return in the same condition it was provided, subject to fair wear and tear. You must not allow the equipment to be used by any third party without Ivii's prior written consent.
Return date. The agreed return date will be confirmed in writing at the time of hire by email, dashboard confirmation or hire invoice. Failure to return equipment by that date constitutes a breach of these terms. If you require an extension you must request this in writing before the agreed return date and Ivii may agree to this at its sole discretion.
Charges. Where equipment is lost, stolen, damaged or not returned by the agreed return date, Ivii reserves the right to charge you the full replacement or repair cost as determined by Ivii at current market rates. A schedule of replacement values per equipment model is available on request and may be updated from time to time. Daily late return fees may also apply where equipment is not returned on time and Ivii has confirmed this in the hire agreement.
Payment authorisation. By completing payment for any equipment hire, you expressly authorise Ivii to charge any replacement, repair or outstanding hire costs to the same payment method used for the original hire transaction, including by way of off-session or card-not-present payment, without requiring further authentication from you. This authorisation remains in place until all equipment has been returned and any outstanding charges have been settled in full.
Notice. Ivii will provide a minimum of 48 hours written notice by email or in-app message before applying any equipment recovery charge. If you believe a charge has been applied in error you must notify Ivii in writing within 7 days of the charge being applied.
Insurance. Ivii strongly recommends that you arrange adequate insurance to cover the equipment during the hire period. Ivii accepts no liability for loss of or damage to the equipment arising from circumstances beyond your reasonable control, but this does not affect your obligation to meet replacement or repair costs under these terms.
Liability. Ivii accepts no liability for any loss, damage or injury arising from misuse of loaned equipment during the hire period. You agree to indemnify Ivii against any third party claims arising directly or indirectly from your use of the equipment.
Disputes. Any dispute relating to equipment hire charges must be raised in writing within 7 days of the charge being applied. Ivii will review and respond within 14 days. Raising a dispute does not suspend your obligation to return the equipment.
8. Cancellations, refunds and chargebacks
Ivii refund discretion. Ivii may, in its sole discretion, determine and process refunds due to Customers, including where an Event is cancelled, materially changed, or where consumer law requires.
Organiser reimbursement. You must promptly reimburse Ivii for all amounts refunded to Customers (including related charges) and we may deduct such amounts from settlements.
Reschedules. If an Event is rescheduled, previously issued tickets may remain valid for the new date. Where a Customer declines the rescheduled date or where required by law, a refund will be processed.
Consumer law override. Ivii may override or amend any refund policy you set if we consider it inconsistent with consumer protection laws or regulatory guidance.
Chargebacks and disputes. You must co-operate with chargeback disputes and provide all evidence we request (for example proof the Event took place and admission records) within 7 days of our request. If you fail to do so, we may treat the chargeback as valid and recover the amount from you. We are under no obligation to re-present disputes we reasonably assess are likely to be unsuccessful.
9. Intellectual property and content
The Website and Services (including design, software, layout and underlying materials) are owned by Ivii or our licensors.
You grant Ivii a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute and communicate to the public your name, logos, trade marks, Event descriptions, images and other Content you supply, for listing and promoting your Events and for Ivii’s own marketing and promotional purposes.
You warrant you have all rights necessary to provide your Content and that our use under this clause will not infringe any third-party rights.
10. Data protection
Roles. For most activities, Ivii and the Organiser act as independent controllers of Personal Data they separately determine the purposes and means of processing for. Where Ivii processes Personal Data on your behalf (for example, sending operational emails solely for your Event), Ivii acts as your processor and the Data Processing terms in Schedule 1 (Data Sharing Addendum) apply.
Organiser use of Customer data (strict). You may use Customer Personal Data obtained through the Website solely for managing the relevant Event (entry, safety, refunds and essential communications about that Event). You must not use such data for marketing or any other purpose unless you have a lawful basis under Data Protection Legislation obtained independently of Ivii.
Compliance. Each party will comply with Data Protection Legislation, implement appropriate security, respect data subject rights and not retain personal data longer than necessary.
International transfers. If either party transfers Personal Data outside the UK/EEA, it will implement appropriate safeguards (for example, the UK IDTA or EU SCCs as applicable).
11. Organiser warranties and obligations
You warrant and undertake that:
(a) all information you provide is true, accurate and complete and kept up to date;
(b) your Events, venues and offers comply with all applicable laws and regulatory requirements;
(c) all Customer-facing terms and entry/refund policies you apply comply with consumer protection laws;
(d) your use of the Services will not infringe any third-party rights, introduce malware or interfere with the Website.
12. Indemnity
You shall indemnify and keep Ivii indemnified against all losses, damages, costs, claims, demands and expenses (including reasonable legal fees) suffered or incurred by Ivii arising out of or in connection with: (i) your Events, offers or venues; (ii) your breach of these Terms or of law; (iii) any claim by a Customer or third party relating to an Event; (iv) your Content; or (v) your data protection breaches.
13. Suspension and termination
We may suspend or terminate your Account or any Event at our absolute discretion if you breach these Terms, fail to deliver an Event, engage in unlawful or fraudulent activity, pose risk to Customers or to Ivii’s reputation, or for risk management reasons.
We may withhold funds pending investigation and set off any amounts owed.
On termination, accrued rights and the following clauses survive: 5, 6, 7, 8, 9, 11, 12.2–12.3, 13–20 and Schedule 1.
14. Complaints and disputes
Any complaint or dispute must be raised in writing using the support contact details published on the Website within 14 days of the issue arising. We will review and may, at our sole discretion, determine the outcome. This does not affect either party’s right to seek relief through the courts.
15. Liability
The Services are provided “as is”. We do not warrant uninterrupted or error-free operation.
Cap. Ivii’s total liability to the Organiser under or in connection with these Terms shall not exceed the higher of: (i) £10,000; or (ii) the total Additional Service Fees paid by the Organiser to Ivii in the 12 months preceding the claim.
Exclusions. Ivii shall not be liable for loss of profit, loss of revenue, loss of business, loss of goodwill, loss or corruption of data, or any indirect or consequential loss.
Nothing in these Terms limits or excludes liability for fraud, or for death or personal injury caused by negligence.
16. Miscellaneous
Notices. We may deliver notices by email to the address linked to your Account or via the dashboard. You may deliver notices using the support contact details published on the Website.
Assignment. You may not assign or transfer your rights without our prior written consent. We may assign or subcontract our rights and obligations.
Severability. If any provision is invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to be enforceable; if not possible, it shall be deemed deleted, without affecting the remainder.
Entire agreement. These Terms constitute the entire agreement between us regarding the Services and supersede prior arrangements relating to the same subject matter.
No partnership. Nothing creates a partnership, joint venture or employment relationship.
Third-party rights. No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
Governing law and jurisdiction. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Schedule 1 – Data Sharing Addendum (Controller–Controller, with Processor carve-out)
1. Purpose and roles. Ivii and the Organiser are independent controllers when sharing Customer Personal Data for Event administration. Where Ivii processes Personal Data on behalf of the Organiser (e.g., sending operational Event emails solely under the Organiser’s instructions), Ivii acts as processor and will: process only on documented instructions; keep data secure; ensure confidentiality; assist with data subject rights and breach notifications; delete/return data on request; and allow reasonable information necessary to demonstrate compliance.
2. Categories of data. Customer name, email, order/ticket details, Event selections, timestamps, payment status indicators (not full card data), access control/attendance data, and communications logs necessary for Event administration.
3. Permitted purposes. The Organiser may use shared Personal Data strictly for Event administration: entry management, safety/compliance, customer support, refunds/chargebacks, and essential operational communications about the Event. No marketing unless the Organiser has a separate lawful basis obtained independently of Ivii.
4. Security. Each party will implement appropriate technical and organisational measures to protect Personal Data against unauthorised or unlawful processing, accidental loss, destruction or damage.
5. International transfers. Where Personal Data is transferred outside the UK/EEA, the transferring party will implement appropriate safeguards (UK IDTA/EU SCCs or equivalent).
6. Retention and deletion. Personal Data shall be retained only as long as necessary for the permitted purposes and then securely deleted or anonymised.
7. Data subject rights and transparency. Each party is responsible for its own transparency notices and for responding to data subject requests concerning its processing.
8. Personal data breaches. Each party will notify the other without undue delay after becoming aware of a personal data breach affecting shared data where notification is required by law, and will reasonably cooperate.
9. Liability. Each party is responsible for its own compliance and liable for its own processing of Personal Data. The indemnity in clause 11 applies to data protection claims caused by the Organiser.
10. Contact. Data queries relating to Ivii: the support contact details published on the Website (or as updated on the Website).
Last updated: 8th September 2025.